Refund policy

  1. Orders Once placed & and processed through HomiePickles, the store may not be cancelled or refunded.
  2. Estimated Delivery Time is the approximate 10 – 12 days to deliver the Food items to the Customer. In the event of any delay or default in such delivery, HomiePickles Store shall not be held liable or responsible for the same.
  3. In the event the Customer is dissatisfied with the quality of the food items, the Customer shall not be entitled to seek cancellation or refund of the billed amounts. However, if there is any shortfall in delivery or the food items such as they had spilled / or were damaged, the Customer shall, at the time of delivery, return the food items to the delivery boy with a written complaint of the same on the Bill against signature of the delivery boy. Moreover, in case of any shortfall in delivery or the food items having spilled/ or being damaged, the Customer shall inform HomiePickles Store of the same within 24 hours. HomiePickles Store shall thereafter initiate investigations in the matter of the complaint received. It shall make reasonable efforts to complete such investigation within seven days from the date of such commencement. The decision of HomiePickles Store on completing such an investigation shall be final, binding and conclusive on the Customer, and the Customer shall not dispute the same.
  4. After mutual agreement of refund of payment, HomiePickles Store shall reverse the payment in the same mode the customer has paid. If the COD servicing company denies returning, HomiePickles Store shall issue a cheque for the amount in favour of the Customer. Such refund shall be fulfilled in 7 working days from the date of mutual agreement.

Cancellation Policy

A). While there is no option for a customer to cancel the order on their own, you can get in touch with Customer Care as soon as possible with your order number. If your order has not been processed, we can cancel it. In such a case, we will refund any payments already made by you for the order as credits, which could be used further anytime later for shopping. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms and conditions of using the website, we, at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and deny access to them or cancel any orders they place.


B). HomiePickles Store shall not be liable for any delay / non-delivery of purchased goods by the vendors, trade organization/s, manufacturers/shop etc. (vendors), flood, fire, wars, acts of God, communal riots or any because that is beyond the control of HomiePickles Store.